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FAQs - Request For Information

 

How can I get information about my property?

There are several methods for taxpayers to get information from the appraisal district, they can:

Access information online at the TCAD website Call the Customer Service department (512) 834-9138 Visit the appraisal district offices at 8314 Cross Park Dr, Austin TX 78754 Email the records manager.

 

Can you give me information on the amount of taxes I owe?

The appraisal district is only responsible for the appraisal of property.  For specific information on taxes due or payments made you will need to contact the Travis County Tax Office at (512) 854-9473

 

I need a value certificate, how can I get one?

The Customer Services Department can provide taxpayers with a value certificate. Please visit the appraisal district offices or call (512) 834-9138.

I am preparing for my ARB hearing what information is provided?

The chief appraiser must provide the taxpayer with any information that he intends to introduce at the ARB formal hearing.  This information can include but is not limited to, a list of sales used to value the property, a list of all property in the owners neighborhood, comparable sales grid, comparable equity grid, and an appraisal field card.

 

Can I get a list of all sales?

The appraisal district is prohibited from disclosing sales information gathered from a private source.  Taxpayers who have protested their property are entitled only to a list of sales used to value their property.

 

Can I get a copy of the appraisal roll?

Yes. Upon request that appraisal district can provide pdf copies of the appraisal roll by property type, subdivision, zip code, and several other predefined criteria.  The cost for pdf appraisal rolls is $5 and is available the next business day.  Please contact the TCAD IT department for a list of predefined criteria.  Additional criteria for .pdf creation may be requested but will incur programming charges and take 4 to 6 weeks to provide.   The entire appraisal roll data is provided only as an electronic data set.

 

Can I get appraisal roll information in an electronic data?

Only the full appraisal roll extract is provided as an electronic data set. Users with novice database abilities may import the data into a database program and further filter to suit their specific requests.  Cost of the appraisal roll extract is $80 and is provided next business day. Contact the TCAD IT department for a file layout.
 
Can I get a copy of maps?

Yes, maps are available online. Paper copies of the maps may be purchase at the appraisal district offices and taxpayers may also purchase a copy of the appraisal district GIS information. GIS information is ESRI shape files provided on CD. The cost is $25 and is provided same business day.

 

Will GIS data give me ownership and value information?

No, the GIS information is strictly mapping information. For appraisal roll information the taxpayer would need to also purchase the electronic appraisal roll data.

 

What is the Public Information Act?

The Public Information Act refers to information that is collected, assembled, or maintained under a law or ordinance or in connection with the transaction of official business: 1) by a governmental body; or 2) for a governmental body and the governmental body owns the information or has a right of access to it. The term is defined in Government Code Section 552.002

All TCAD records are available for public viewing unless on of the exceptions to disclosure listed in the Public Information Act applies.  Exceptions to disclosure may include, but is not limited to, private or personal information such as financial or medical information, certain law enforcement information, information related to pending lawsuits, and the home address and telephone information of local government officials or employees.

 

If you wish to submit an Open Records Request (under the Public Information Act) you must submit a written request by electronic mail, facsimile transmission, regular mail, or in person. In order to ensure that your request will be processed without delay, please include the following information:

 

Your name and mailing address

Your telephone number (so you may be contacted if there are any questions)

Identifying data such as tax year, account/PID/parcel number(s), Owner or Firm name

Document type and detailed description of specific information that is of interest

Your email address and/or preferred method for receiving a response. When sending your request to the Travis Central Appraisal District, you may:

Email the records manager.

Fax your request to (512) 835-5371

Mail you request to Public Information Officer, Travis Central Appraisal District, PO Box 149012, Austin TX 78714-9012

 

You will receive a response from TCAD within 10 business days of receiving your request. If additional time is needed to provide the requested information, we will respond in writing to that fact and set a reasonable time when the information will be available for inspection or duplication.