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FAQs General Information
FAQs - General Information
How often is the website updated?
Our website is for reference only and may not reflect the most current information available. Current tax year information is updated after notices of appraised value are mailed to the taxpayer, usually by May 1st, and continues to be updated on the 1st and 15th of each month thereafter.
How do I search by property address? Why is there a “No Match” response when I enter the correct address?
If you are uncertain as to how the property address should be entered, you should broaden your search by entering less information. You may also read the “Tips For a Faster Search” where you’ll find helpful information and examples for entering the address for properties which may be more difficult to search. If you are still unable to find a solution, you may email our records management department at and someone will provide you with an account number.
How do I remove my name from the TCAD website?
Except for those who qualify for the mandatory confidentiality under Section 25.025, Tax Code, the appraisal roll is considered public information; however, as a courtesy to taxpayers, TCAD will suppress your name from the TCAD website if a written request is submitted. Your request should contain the property address, owner’s name, and Property ID#. This does not remove your name from the appraisal roll; it only suppresses it from online access. You may email our records management department or mail your request to Post Office Box 149012, Austin TX 78714-9012.
How do I request confidentiality under Section 25.025, Tax Code?
You may download the “Request for Confidentiality” form from our forms page. Send your completed form to: Travis Central Appraisal District, Records Management Officer, PO Box 149012, Austin TX 78714-9012. If you own more than one property, please provide each property address to ensure confidentiality. TCAD records will be promptly updated to reflect confidentiality; however, it may take 2-3 weeks before the website reflects the confidentiality.
How do I read and/or print Plat maps?
Maps are provided in .pdf or .tiff format. Because each internet user has their own PC and software configurations, we can not troubleshoot any issues an individual user may encounter. Below is a list of suggestions that may help you if you are experiencing problems.
If you are unable to open the .tiff image or if you can not read the image, you should verify that you are using one of the recommended programs on your operating system. If you are using Windows XP, you can use the “Windows Picture & Fax Viewer” and if you are using a prior operating system, you may use the “Kodak Imaging” program.
If another program, such as Quick Time has been set as your default, it may not be able to read our plat maps; however, you can open the plat maps without changing your default settings if you save the data and then open it with one of the above mentioned programs.
