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FREQUENTLY ASKED QUESTIONS

 

 

PROTESTING PROPERTY VALUE

No, the appraisal district determines market value and has no control over the tax rates or resulting tax bill. For more information on tax rates visit www.TravisTaxes.com

The deadline to file a protest was changed by the Texas legislature to May 15th. You must notify the district in writing on or before May 15th that you wish to protest your property value or no later than 30 days after the Appraisal District mails a Notice of Appraised Value to you, whichever is later. However if the protest deadline falls on a weekend or holiday then the protest deadline is the first business day after that date. The deadline to file a written protest for the 2019 Tax Year is May 15th. It is very important to file the protest on time. If you mail your protest, please mail it to the address listed on your Notice of Appraised Value or mail to PO Box 149012, Austin, TX 78714-9012. It must also bear a post office cancellation mark by midnight May 15th. The Texas Comptroller provides a form to submit the protest, form 50-132; however you do not have to use the form. If you do not use the form be sure to include the owners name, address and Property Identification Number, and the basis of your protest. Submit your protest by: Mail – PO Box 149012, Austin, TX 78714, Email – arb_info@tcadcentral.org , or Hand delivery to – 8314 Cross Park Drive, Austin, TX 78754.

Not automatically. If you wish to request an “evidence packet” you may request it when you file your protest. There is a check box for evidence on the protest form provided with your notice of appraised value. You may also send a written request to have evidence sent to you. The Appraisal District is typically able to deliver evidence in advance but is not mandated by law to do so. Mail – PO Box 149012, Austin, TX 78714. Please note that evidence packets contain confidential information and when processing requests for evidence the CAD will only release the evidence to the property owner or the owner’s authorized agent tax agent.

Property owners and/or their authorized tax agents that protested using the online eFile system(s) and requested evidence packets will have the evidence made available electronically on the eFile system(s) as time and law allow. Property owners and/or their authorized tax agents that did not use the online eFile system and made a written request to have evidence sent will receive the evidence by general mail as time and law allow. If you did not make a written request to have the evidence sent to you, you may inspect and/or make copies of the evidence at the appraisal districts office 14 days prior to your scheduled hearing during normal business hours by informing staff at the Customer Service department that you wish to inspect your evidence and providing them the account number(s) for the property protested. The evidence packets for ARB hearings are not the same as information requested under the Public Information Act.

Property owners may call Customer Service and ask to speak to an appraiser to ask questions about their property, how properties are appraised, the protest process, evidence and information they received, etc…. Property owners that file their protest using the online Efile system will typically recieive the district evidence and an informal offer to settle the protest via the online Efile system. All property owners are entitled to protest and will be scheduled for a formal hearing before the Appraisal Review Board.

Submit the request in writing documenting the “good cause reason” for the request to the ARB Chairman at PO Box 149012, Austin, TX 78714-9012.

Examples of good cause are: active military duty, hospitalization or being under doctor’s care, death in the immediate family, Judicial or Legislative service or a pending court hearing, failure to receive administrative due process, other matters of good cause as determined by the ARB

The Appraisal Review Board is a group of private citizens authorized to resolve disputes between taxpayers and the appraisal district. ARB members are appointed by the Travis County Local Administrative District Judge. Although the ARB is funded by the Appraisal District, they are appointed by the Local Administrative District Judge. The ARB is a separate authoritative body. No employees or officers of the Appraisal District or the taxing units it serves may sit on the ARB. To qualify for service on the ARB, an individual must be a resident of the Appraisal District for at least two years prior to taking office. Any person who is a former member of the governing body or officer or employee of a taxing unit, or is a former director, officer, or employee of the Appraisal District is ineligible to serve. Also the person’s close relatives cannot work as professional tax agents or tax appraisers within the Appraisal District. ARB members also must comply with special conflict of interest laws.
The ARB determines taxpayer protests and taxing unit challenges. The ARB also determines if the Chief Appraiser has granted or denied exemptions and agricultural appraisals properly. The ARB begins protest hearings around June 1. The ARB establishes its own Procedures and Rules that govern its operations. For cost savings purposes, the ARB typically meets at the Appraisal District office.

Your protest will be heard by the Appraisal Review Board (ARB). The ARB is a group of citizens who are authorized to resolve disputes between Appraisal Districts and taxpayers. A hearing before the ARB is conducted very much like a court case, although less formal. The ARB sets its own procedures with guidelines from the State Comptroller’s Office. Generally, ARB panels are three-member panels, but may be more. Typically, after formal introduction of the parties and the property involved, the ARB will hear evidence from the property owner and the Appraisal District and make a judgment based on the evidence presented. Each party, the property owner and the Appraisal District appraiser, will have approximately 3-5 minutes to present their case and evidence at the hearing. Most ARB hearings take approximately 15 minutes and the property owner will know the ARB’s recommendation before they leave the hearing. After a recommendation is made by the ARB panel and subsequently approved by a quorum of the entire Board, a written Notice of Final Order is sent by certified mail to you or your agent. This decision is binding for the current tax year unless you file under binding arbitration, appeal to SOAH or appeal to District Court.

Hearings are conducted at either of the two Travis Central Appraisal District office locations: 850 E Anderson Lane or 8314 Cross Park Drive. The hearing letter you receive will have specific instructions regarding location of your hearing.

Your protest will be dismissed if you do not appear in person, through a valid Affidavit, by agent or by pre-scheduled telephone hearing. You may request that the ARB Chairperson reopen the hearing by sending a letter within 4 days of the dismissal citing the “good cause” reason for failure to appear.

Bring your hearing letter, this will expedite the check in process. Also, bring any information that you want to present to support the value you think is correct. Bring 5 sets of the evidence to the formal hearing.

You may reschedule your formal hearing with the ARB one time without cause. As provided by Tax Code Section 41.45(e) a subsequent request for rescheduling will need to be for good cause.

The Appraisal Review Board (“ARB”) sets protest hearing schedules. You will receive by general mail a notice of protest hearing letter at least 15 days before the scheduled formal hearing date. Included with that letter will be a copy of Property Taxpayer’s Remedies (a publication of the State Comptroller’s Office), a copy of the ARB hearing procedures, and a statement that you have the right to inspect the information that the Appraisal District plans to introduce at your hearing

Under the law, the ARB has these specific duties:
-Determine protests initiated by property owners;
-Determine challenges initiated by taxing units;
-Correct clerical errors in the appraisal records and the appraisal rolls;
-Act on motions to correct appraisal rolls under section 25.25;
-Determine whether an exemption or a partial exemption is improperly granted and whether land is improperly granted appraisal as provided by Subchapter C, D, or E, Chapter 23.
-After it has completed substantially all protests, the ARB approves the appraisal records.

All taxpayer formal hearings are scheduled and notice of the scheduled date and time is mailed 15 days prior to the formal hearing date.

Yes, the evidence must be saved to a device that can be accessed by the district in advance of your hearing and printed. The preferred device is a device that can be accessed via a USB port.

Approximately 15 minutes.

Yes, at least 48 hours prior to the formal hearing notify the district and the district will arrange for an American Sign Language interpreter. Please send the request to hr@traviscad.org.

It is less formal but testimony is taken under oath. The proceedings are recorded and the documents presented at the hearing are saved and stored.

You have four choices: 1) You can appear in person at your scheduled hearing before the ARB. Make sure that you read your Hearing Notification carefully for the correct date and time of your scheduled hearing. Please arrive at least ten minutes before your scheduled hearing to check in; 2) you can appoint someone else to appear for you; 3) you can file an affidavit (not just a letter) stating your facts and presentation by mail; or 4) You can arrange a hearing by phone in advance.

Per Section 41.461 of the Property Tax Code, the Chief Appraiser must make available for inspection and copy any information that TCAD intends to introduce at the ARB formal hearing at least 14 days before a hearing on a protest. This information can include but is not limited to, a list of sales used to value the property, a list of all property in the owner’s neighborhood, comparable sales grid, comparable equity grid, and an appraisal card.

Per Section 22.27 of the Texas Property Tax Code, the Appraisal District is prohibited from disclosing sales information gathered from a private source. Taxpayers who have protested his or her property value are entitled to the sales used to value his or her property but no other sales information.

Yes. If the person you are authorizing is not a co-owner listed on the deed and is a licensed property tax consultant (also called an agent), you must provide written authorization on the Comptroller’s mandated Authorization of Agent form. It must be , signed by you, the property owner, naming the person to represent you. The person you select should be able to discuss the property from personal knowledge and should file the form as soon as possible. At the very least, the person must bring the appropriate form to the ARB hearing.
If the person you wish to represent you is not a licensed property tax consultant, there must be some legal authorization that allows the person to speak on your behalf (power of attorney or licensed attorney). Similarly, the person you select should be able to discuss the property from personal knowledge.
You may bring someone with you to the hearing that can speak during the hearing. However in this circumstance you must be present to identify on the record that the person is speaking on your behalf.

The affidavit and supporting documents must be received by the ARB before the scheduled hearing date. Delivering them to our office in person is best. If you mail them, it is a good idea to send them return receipt requested. Be sure to mail them in plenty of time and be sure the address is correct. The affidavit must state that you swear or affirm that the information it contains is true, and sworn to before someone authorized to verify the Affidavit . Be sure to clearly place in the affidavit or a cover letter, the property owner’s name, address, account number, property description, and the date and time of the hearing.

By law, a copy of all evidence submitted to the ARB must be retained for public record; therefore paper is preferred. It is helpful to bring a copy of the evidence for each of the panel members, the TCAD Appraiser, and one for yourself. That would be five copies. You may bring evidence on a digital device with USB connectivity. No evidence presented by phone or Internet will be accepted.

You will receive a copy of the Texas Comptrollers Property Taxpayer Remedies pamphlet with your notice of protest hearing letter. This pamphlet offers advice on how to prepare for an ARB hearing. In addition, you will receive a copy of the ARB Formal Hearing Procedures which will explain the procedures to be used in a hearing. The appraisal district website is one resource you may use in preparing for your hearing.

Yes, an electronic copy of the entire appraisal roll data is made available free of charge on the appraisal district website https://www.traviscad.org/reports-request/. Upon a request the Appraisal District can provide PDF copies of the appraisal roll by property type, subdivision, zip code, and several other predefined criteria. The cost for PDF appraisal rolls are $5. Please contact the Records Coordinator for a list of predefined criteria. Additional criteria for PDF creation may be requested but will incur programming and manipulation charges.

Yes, most maps are available on our website. If you need paper copies, they may be purchased in our Customer Service department.

Taxpayers may also purchase a copy of our GIS shape file that include all of Travis County. You must have GIS or ESRI to use the GIS shape file. This information can be put onto a CD or transferred to an FTP site. The cost is $25.

You must eFile your protest by your protest deadline, generally on or before May 15th or no later than 30 days after the Appraisal District mails a Notice of Appraised Value to you, whichever is later. The district has a short video that will take you through the eFile protest process at: http://www.traviscad.org/efile.html

Log onto http://efile.traviscadonline.org/ and register.

Yes, register the first property, click on profile then manage PINs, and insert the other Owner IDs and PINs.

No, if you have multiple accounts you cannot consolidate them at this time.

Yes, you may need them in the future to recover your user name if you forget it, if you do not know what email you used or no longer have access to the Email address you may use the original information to access your account.

Please wait five minutes and try to register again.

Please check your “spam folder” or “Junk Email folder”. You should receive the confirmation within 24 hours. If you do not receive the confirmation within 24 hours call 512-834-9317and select option 4 for general questions or email: tax_info@tcadcentral.org Please provide the property identification number (PID) and/or address, daytime phone number and a specific summary of the issue encountered.

File as early as possible so that if there is a problem it can be resolved.

Unfortunately, there will be no help available after office hours.

No, once you accept the offer from the district your opportunity for appeal is closed for the year.

You may recover by clicking “Forgot Login” and enter the information you received on the original letter with Owner ID and PIN.

This response is an indication that the Owner ID has changed. Please request a new eFile Letter be sent with a new Owner ID and PIN by calling 512-834-9317. Select option 4 for general questions or email: tax_info@tcadcentral.org

A protest has been filed on the property and eFile is no longer an option.

If eFile is not available you may call 512-834-9317and select option 4 for general questions or email: CSinfo@tcadcentral.org to determine who filed the protest.

You have 20 minutes to complete the form; after 20 minutes the system will not accept the information.

You may write the information in a word processing program, copy and paste the information you wish to provide the district from in the appropriate field.

Click forgot user name, enter email address you registered with, the PIN and security answer.

Click on forgot password, and enter user name and security answer.

Enter the appropriate information in the boxes provided and click the blue “Get Question” button

If you have access to your account you may check the email registered by clicking on profile then edit profile. If you don’t have access to the account you may call 512-834-9317and select option 4 for general questions and request that the Owner ID and PIN letter be mailed to you.

If you have access to your account you may change the email registered by clicking on profile then edit profile. If you don’t have access to the account you may call 512-834-9317and select option 4 for general questions and request that the Owner ID and PIN letter be mailed to you.

You may call 512-834-9317and select option 4 for general questions and request that the Owner ID and PIN be mailed to you.

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