The Informal Protest Process2021-12-03T22:01:33-06:00


During the informal process, property owners who have protested their market value have the opportunity to receive a settlement offer from the appraisal district. When a property owner files their protest, they can submit evidence to the appraisal district that shows why they believe their market value should be lowered. Property owners who file their protests online can upload their evidence, review the appraisal district’s evidence, and review a settlement offer through their online accounts.

Property owners may submit their protest and evidence through our online portal, by mail (PO Box 149012, Austin, TX 78714), or by hand delivery to the designated dropbox in front of our office (850 East Anderson Lane).

Property owners who file protests will also have the opportunity to discuss their evidence with a TCAD appraiser. Informal meetings will be offered on a first come, first served basis from April 19, 2021 to June 18, 2021. To protect the health of TCAD employees and taxpayers, these meetings will occur by phone. There will only be one informal meeting with a TCAD appraiser per property.

Property owners will be able to schedule their informal meetings using a Get in Line Online system. This system will keep property owners up to date on wait times and when they can expect to receive a call from a TCAD appraiser. Property owners should ensure that their protest has been filed and evidence recorded before getting in line for a discussion with a TCAD appraiser.

Property owners who discuss their evidence with a TCAD appraiser should expect to receive a settlement offer within 10 business days. Property owners will be given several options on how to respond to their settlement offer, including by email, our online portal, by mail, or by phone. This timeline is subject to change as needed.

If a property owner does not accept a settlement offer from the appraisal district during the informal process, they will be given the opportunity to be heard by the Travis Appraisal Review Board (ARB).



Visit our forms library to download related documents.


Contact us or check out the videos below to learn more about navigating the protest process through our online portal.


Double click a video to watch it in full-screen mode.


What happens if I do not appear for my formal hearing?2020-11-30T18:59:56-06:00

Your protest will be dismissed if you do not appear in person, through a valid affidavit, by agent, or by pre-scheduled telephone hearing. You may request that the ARB Chairperson reopen the hearing by sending a letter within 4 days of the dismissal citing the “good cause” reason for failure to appear.

Can I get electronic shape files?2021-01-20T13:17:05-06:00

Taxpayers may also purchase a copy of our GIS shape file that include all of Travis County. You must have GIS or ESRI to use the GIS shape file. This information can be put onto a CD or transferred to an FTP site. The cost is $25.

Where are ARB hearings conducted?2020-11-30T19:01:42-06:00

In-person hearings are conducted at the Travis Central Appraisal District office located at 850 E Anderson Lane. The hearing letter you receive will have specific instructions regarding the location of your hearing.

I am deaf. Will TCAD arrange for me to have an interpreter at my hearing?2020-11-30T19:10:40-06:00

Yes, at least 48 hours prior to your formal hearing please notify the district and we will arrange for an American Sign Language interpreter. Please send the request to

Can’t find the answer you’re looking for?

Check out our Frequently Asked Question library or contact us for more information.

Go to Top