The Informal Protest Process
During the informal process, property owners who have protested their market value have the opportunity to receive a settlement offer from the appraisal district. When a property owner files their protest, they can submit evidence to the appraisal district that shows why they believe their market value should be lowered. Property owners who file their protests online can upload their evidence, review the appraisal district’s evidence, and review a settlement offer through their online accounts.
Property owners may submit their protest and evidence through our online portal, by mail (PO Box 149012, Austin, TX 78714), or by hand delivery to the designated dropbox in front of our office (8314 Cross Park Drive).
In 2020, all property owners who file protests will also have the opportunity to discuss their evidence with a TCAD appraiser. Informal meetings will be offered on a first come, first served basis from April 13, 2020 to May 30, 2020. To protect the health of TCAD employees and taxpayers, these meetings will occur by phone. There will only be one informal meeting with a TCAD appraiser per property.
The appraisal district will be offering a new Get In Line Online system in 2020. This system will keep property owners up to date on wait times and when they can expect to receive a call from a TCAD appraiser. Property owners should ensure that their protest has been filed and evidence recorded before getting in line for a discussion with a TCAD appraiser.
Ready to speak with a TCAD appraiser about your protest?
Property owners who discuss their evidence with a TCAD appraiser should expect to receive a settlement offer within 10 business days. Property owners will be given several options on how to respond to their settlement offer, including by email, our online portal, by mail, or by phone. COVID-19 is a fluid situation. This timeline is subject to change as needed.
If a property owner does not accept a settlement offer from the appraisal district during the informal process, they will be given the opportunity to be heard by the Travis Appraisal Review Board (ARB).
Contact us at CSInfo@tcadcentral.org, by phone at 512-834-9317, or check out the videos below to learn more about navigating the protest process through our online portal.