Media Contact
Cynthia Martinez
Communications Officer
Travis Central Appraisal District
512-834-9317 ext. 226

Informal Process to Begin April 13

AUSTIN, Texas – Travis County property owners can expect to receive a 2020 appraisal notice from the Travis Central Appraisal District (TCAD) in the coming weeks. Property owners can also view their market value information on the TCAD website starting today.

Notices of Appraised Value are being sent to 144,882 property owners to provide updated market values related to new construction, changes to property characteristics, changes in ownership, or increases in market or assessed value. More than 84,000 of those property owners own residential properties and will only see increases in their assessed value due to homestead exemption protections. Postcards are being sent to 258,203 property owners whose values did not change. 

According to Chief Appraiser Marya Crigler, “Travis County property owners should be on the lookout for important information from the appraisal district arriving in their mailbox. In addition to information on their market values, property owners will also receive important information on exemptions and the protest process.”

Overall, the Travis County appraisal roll increased 5% to $287.2 billion, led by more than $6 billion in new construction and value increases in office, industrial, and multi-family properties. As the appraisal district announced in February, an analysis of the limited residential market data available showed that TCAD was unable to recalibrate its models this year, resulting in most residential properties retaining their 2019 market values. According to this year’s values, the 2020 median market value for a residential property in Travis County is $354,622 and the median taxable value of a residential property is $279,520.

“Hotels and retail property saw flat to modest increases in market value this year,” added Crigler. “Overall, the increase in the appraisal roll was largely driven by the new construction of residential and commercial properties.”

Property owners who believe their property’s market value is incorrect have the right to file a protest with the appraisal district. The deadline to file a protest is May 15. Travis County property owners are strongly encouraged to file their protests online through the TCAD online portal. Property owners who file via the portal can upload their evidence, review the appraisal district’s evidence, and review a settlement offer through their online account. Protests and evidence will also by accepted by mail and through the dropbox located outside the TCAD office (8314 Cross Park Drive).

The informal process, which allows property owners to receive a settlement offer from the appraisal district, will begin April 13 and end on May 30. During that time, property owners will have the opportunity to discuss their property and evidence with a TCAD appraiser. To protect the health of employees and taxpayers, TCAD will be offering property owners the opportunity to get in line online to discuss their property by phone. These informal meetings will take place on a first come, first served basis. Property owners should ensure that their protest has been filed and evidence processed before getting in line for a discussion with a TCAD appraiser. 

Property owners who do not accept a settlement offer during the informal process will have the opportunity to present their case to the Travis Appraisal Review Board (ARB), an independent group of citizens authorized to resolve disputes between taxpayers and the appraisal district. ARB hearings are expected to begin in June 2020.

TCAD’s office is currently closed to in-person transactions. Property owners needing to conduct TCAD-related business are encouraged to do so using the appraisal district’s website, online chat, email, phone, office dropbox, or online portal.

Added Crigler, “In the age of COVID-19, we are making every effort to help property owners navigate the protest process while protecting the health of our employees and taxpayers.”

About the Travis Central Appraisal District

The mission of Travis Central Appraisal District, in accordance with the Texas Constitution and the laws of the state, is to provide accurate appraisal of all property in Travis County at one hundred percent market value, equally and uniformly, in a professional, ethical, economical and courteous manner, working to ensure that each taxpayer pays only their fair share of the property tax burden. For more information, please visit


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